top of page
patio furniture modern deck

Technical Support

Maintenance and Operation

To ensure your retractable screens functions for years of trouble free use it must be maintained and operated in accordance to these guidelines.

General Maintenance Tips

  • Screens should be retracted when not in use. This helps maintain the longevity of your screen and keeps screens clean.

  • Do not allow dirt or debris to build up in the tracks, vacuum/ clean as necessary

  • Periodically clean and lubricate tracks with Wizard Dry silicone spray

  • When cleaning be sure not to use corrosive cleaners, as they may damage the painted finish. Track grooves must be kept clean. Remove dust from grooves using a brush, cloth or vacuum.

  • To clean the mesh we suggest vacuuming it with an upholstery brush, being careful not to snag the screen material.

  • In areas of harsh environmental conditions such as beachfront or industrial areas cleaning should be done more regularly – especially in areas where the screens and doors are exposed to salt-water or other highly corrosive agents.

VistaView and Horizon Specific Maintenance Tips

  • Always release the Hand Brake System to move the screen. Rotate the brake lever (this releases the brakes) before sliding your screen to desired position.

  • Allow spring to retract the screen - do not force or push the screen back.

  • Wind load may affect the screen’s operation. Vistaview and Horizon Screens should not be operated in winds in excess of 20mph.

  • Use Wizard Dry silicone in the systems mesh slot in the track to ensure the screens move freely. Do not spray where the brake is.

SmartScreen Specific Manual and Motorized Maintenance Tips

  • If an object prevents the unit from lowering, lift the dropbar up manually and remove the obstacle.

  • Interruption of power can affect motorized unit operation. Ensure that power is still getting to the unit.

  • Remote controls have a limited battery life. Replace the battery if the light does not come on when the buttons are pressed.

  • Wind load may affect the screen’s operation. Motorized screens should not be operated in heavy winds.

  • Cold weather conditions such as snow and ice can affect screen operation. Ensure your screen is fully retracted into the housing to prevent ice buildup on mesh or slidebar.

Enjoy the view!

You earned it!

Wizard Screens Cayman is honored to provide such a great product to the Caribbean.

Thank you for your purchase!

From the Wizard Team

We are very excited you made the decision to have a Wizard Product installed in your home.

Here you will be able to register your product and see what is required for proper maintenance and operation of your screens.

We trust that you will enjoy years of trouble free use and please do not hesitate to contact us if you have any questions.


Videos, pdfs, tips and trick and more

Includes the follow: Horizon, Smartscreen and Smartscreen motorized, Vista View


Contact Support

How Can We Help? Interested in becoming a dealer or placing an order?

Thanks for submitting!

bottom of page